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Hyatt Zilara Cancun Review

I recently took a trip to the Hyatt Zilara Cancun, a luxury, all-inclusive, adults-only resort in Cancun. I had been wanting to visit for a couple of years and just recently had the opportunity. 

Here is my review of the Hyatt Zilara Cancun. I paid for my own trip and did not receive any kind of incentive to write this post. Although I am certified to book Playa Resorts (including the Hyatt Zilara) I did not tell anyone that I was a Travel Agent during my trip. 

What to expect at the Hyatt Zilara Cancun

The Hyatt Zilara is a luxury, all-inclusive, adults-only resort located in Cancun’s hotel zone. The beach is beautiful and less crowded than other areas of the Hotel Zone. All 307 rooms have an ocean view. Oceanview rooms may be slightly obstructed whereas oceanfront rooms are just that, oceanfront. 

All rooms also have balconies with a hammock, whirlpool tubs, rainfall showers, and free daily restocked minibars. The options at the minibar are limited, but you can request free room service at any time of day. 

What room options are available at the Hyatt Zilara Cancun?

The Oceanfront Luxury Suites, Presidential Suites, and Swim-Up Suites include a reserved cabana and access to the exclusive Chef’s Table Restaurant. During our visit, we chose the Oceanfront Luxury King room and I would highly recommend it.

Swim-up suites were not available during our visit, and I would imagine that those closest to the pool could get loud at night. There’s also less of a view from the swim-up suites, but overall it is worth the splurge to upgrade to one of the three luxury room types. 

You might also enjoy the best 5-star resorts on Maui.

What kind of restaurants does the Hyatt Zilara Cancun have?

The Hyatt Zilara Cancun has six onsite restaurants. All have excellent food, especially for an all-inclusive. Only two restaurants require a reservation, Chef’s Table which is available to those staying in luxury rooms or to anyone for an additional fee. The teppanyaki show at Asiana also requires a reservation, although dining at Asiana does not. 

Maria Marie’s (upscale Mexican cuisine) and Asiana are the most popular restaurants and offer excellent food. Pelicanos offers oceanfront dining for all meals, and even the buffet, Spice, has a great variety. La Adelita Cantina serves Mexican and Caribean food and is open for dinner only.

Chef’s Plate is a set seven-course menu that changes daily. While it may not be the best choice for those who are picky or have allergies, the food is excellent.

It is important to note that during this time, the restaurants alternate which one is open. However, if you’re staying for more than two days you’ll have the opportunity to try them all. 

Special diets and food allergies at the Hyatt Zilara

One of the things that attracted me to the Hyatt Zilara Cancun was the options for special diets. As someone who has Celiac Disease (I can’t eat gluten) and follow a plant-based diet, I worried that my options would be limited. Thankfully the staff the Hyatt Zilara will go above and beyond to ensure that you’re able to eat something you enjoy. I would highly recommend it for anyone who follows a special diet or has food allergies.

How much does it cost to stay at the Hyatt Zilara?

The Hyatt Zilara Cancun is classified as a luxury hotel, and as is more expensive than some other all-inclusive resorts in Cancun. That said, you get what you pay for. Rates vary by room type, time of year, etc. and start around $300 per night. Please send me a message for current pricing or check current rates for yourself here. 

Activities at the Hyatt Zilara Cancun

The Hyatt Zilara offers many free activities to resort guests. A favorite pastime for most guests is hanging out in the large infinity pool. The pool is split into two sections, one for relaxation and one for activities. The swim-up bar is located on the relaxation side.

Some resort activities have been limited or modified due to the current conditions, but many are still available. Yoga, water aerobics, and nightly entertainment are all included in your stay.

There is also a weekly foam party, a state-of-the-art gym, pilates studio, and lap pool. The Zen Spa is an excellent way to unwind and there are plenty of additional activities available for guests looking for more adventure.

Cons to staying at the Hyatt Zilara Cancun

Upon researching my recent stay at the Hyatt Zilara, I found a few complaints online. Mostly having to do with timeshares, pushing people to go to the spa, and pushing upgrades at the front desk. I have to say that I experienced none of these on my visit. I also saw some complaints about the A/C, but again, we had no problem with ours whatsoever.

The only downside is that if you have a special diet, you’ll have to advocate for yourself. They are supposed to coordinate for you ahead of time, but I found that this didn’t happy. However, I’m sure if you have allergies or a special diet, you’re used to speaking up anyway. 

Does Mexico require a COVID test for entry?

At the time of this writing, no testing is required to enter Cancun. Thermal temperature scans are done at the airport, and temperature checks are also done at most resorts. Most resorts are requiring employees but not guests to wear face coverings. Extra cleaning and social distancing measures are also being taken and plenty of hand sanitizing stations are available.

Destination Weddings at the Hyatt Zilara

The Hyatt Zilara offers several wedding packages including a free wedding for two. Wedding packages start at $500 with guests and around $5000 for a larger wedding. If you’re considering a Cancun destination wedding, make sure you are working with a destination wedding Travel Agent! 

I have over 10 years of experience in the wedding industry so make sure to contact me for help planning every aspect of your destination wedding or honeymoon.

Hyatt Zilara Cancun Review

Overall we found the Hyatt Zilara Cancun to be an incredible, relaxing resort and a great value for the price. The staff are all fantastic, the food is excellent, and the location is beautiful. Pro-tip: even though tips are technically included, make sure to bring some cash. Extra tips are greatly appreciated and especially needed now after many of the employees have been out of work for quite some time.

Mexico All-Inclusive Vacation

While there are many travel restrictions in place, Cancun is currently one of the easiest places to visit and offers a glimmer of hope for those of us who have had to cancel any travel plans this year. Travel is a personal choice, so make sure to be cautious, consider booking in advance, and make sure to get travel insurance – just in case! 

If you’re ready to book an all-inclusive Cancun vacation, make sure to contact me or go ahead and fill out a custom travel request, and I’ll get back to you to start planning ASAP!

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